Connect with Customers in Their Language and Dialect Effortlessly

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Fine-tuned AI models that understand the nuances of dialects and cultural contexts to deliver personalized, engaging customer interactions.

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Why Localization Matters

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In today’s global economy, customers expect personalized communication in their native language and dialect. Generic responses can lead to misunderstandings, decreased engagement, and lost business opportunities. DOO’s localization capabilities ensure your AI agents communicate naturally, reflecting regional nuances and cultural expectations.

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Key Features of DOO’s Localization Capabilities

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Multi-Language Support

• Communicate seamlessly in over 50 languages.
• Ensure your customers feel valued by interacting in their native language.

Dialect-Specific AI Agents

• Fine-Tuned Large Language Models (LLMs) to capture regional dialects, including variations within the same language.
• Examples of available dialect-specific AI agents:
  • Reem 🇧🇭 Fluent in the Bahraini dialect.
  • Noof 🇸🇦 Expert in the Najdi dialect of Saudi Arabia.
  • Dana 🇰🇼 Converses in the Kuwaiti dialect.
  • Shaikha 🇶🇦 Tailored for the Qatari dialect.
  • Fatima 🇴🇲 Personalized for the Omani dialect.
  • Maha 🇦🇪 Adapted for the Emirati dialect.

Cultural Context Awareness

• AI agents understand regional customs, greetings, and cultural references.
• Adapt interactions to reflect local etiquette, humor, and traditions.

Adaptive Tones & Styles

• Personalize the tone of your AI agent (e.g., formal, friendly, professional) based on the expectations of different regions.
• Ensure consistency in communication style across all touchpoints.

Continuous Learning & Fine-Tuning

• Our AI agents improve over time with continuous fine-tuning based on customer interactions and feedback.
• Regular updates to incorporate evolving language trends and regional expressions.

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Benefits of DOO’s Localization

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Increased Customer Engagement

• Customers are more likely to engage when they feel understood and valued.
• Authentic interactions that build trust and loyalty.

Higher Conversion Rates

• Personalized communication improves lead generation, sales, and support outcomes.
• Localized AI agents reduce friction in the customer journey.

Reduced Misunderstandings

• Avoid miscommunications that can arise from generic, one-size-fits-all responses.
• AI agents that understand slang, idioms, and cultural nuances.

Competitive Advantage

• Stand out by offering a superior customer experience tailored to local markets.
• Enter new markets confidently with AI agents fluent in local dialects.

Scalability

• Seamlessly scale personalized support to global audiences without increasing staff.
• Deploy multiple AI agents, each optimized for different regions or languages.

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How DOO Fine-Tunes LLMs for Localization

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Step-by-Step Process:

1. Data Collection & Analysis
   • Collect diverse datasets specific to the target dialect and cultural context.
   • Include conversational data, industry-specific terms, and cultural references.
2. Fine-Tuning the LLM
   • Train our AI models on the localized datasets to capture linguistic nuances.
   • Ensure accuracy and relevance by incorporating real-world customer interactions.
3. Testing & Validation
   • Rigorously test AI agents to ensure they produce contextually appropriate responses.
   • Validate accuracy, tone, and cultural sensitivity with native speakers.
4. Deployment & Continuous Improvement
   • Deploy AI agents and gather real-time feedback.
   • Refine and update models regularly to maintain relevance and performance.

Industries that Benefit from Localization

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Retail

• Personalized product recommendations and customer support in local dialects.

Financial Services

• Secure and culturally appropriate communication for financial queries.

Healthcare

• Patient support and appointment scheduling tailored to regional needs.

Travel & Hospitality

• Multilingual booking assistance and real-time updates in the customer’s language.

E-commerce

• Seamless shopping experiences with localized support and order tracking.

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Try Our Localized AI Agents on WhatsApp

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Experience how DOO’s AI agents adapt to different dialects and cultural contexts:

• Reem 🇧🇭 +973 38753331
• Noof 🇸🇦 +966 508117875

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