Unified Inbox
Centralize all your customer conversations from multiple channels into a single, streamlined dashboard. The DOO Unified Inbox ensures no message is missed, improving response times and team collaboration.
Key Features
- Multi-Channel Support
- Integrate and manage messages from WhatsApp, Instagram, Facebook, email, website chat, and mobile apps.
- Ensure seamless engagement no matter where your customers reach out.
- Collision Detection
- Prevent agents from responding simultaneously to the same query.
- Real-time indicators show when someone else is handling a conversation.
- Assignment Rules
- Automatically assign queries based on criteria like agent expertise, availability, or customer type.
- Create custom workflows to streamline communication.
- Tagging & Categorization
- Organize conversations with tags, categories, and filters for easy access.
- Prioritize critical issues and follow-ups.
- Canned Responses
- Use pre-written templates for common queries to save time and maintain consistency.
- Internal Notes & Collaboration
- Add private notes within conversations for seamless team collaboration.
- Share context and updates without customers seeing the information.
- Notifications & Alerts
- Get real-time notifications for new messages, assignments, or escalations.
- Never miss an important interaction.
Benefits
- Efficiency: Simplify workflows and reduce response times.
- Consistency: Ensure uniform communication across all channels.
- Scalability: Handle increasing message volumes without compromising quality.
