# DOO. Arabic AI Customer Service Platform

## What is DOO?
DOO is an AI-powered customer experience platform built for the GCC and
MENA region, with native support for Arabic dialects. DOO builds AI
agents that automate customer service, sales, and support workflows
for enterprises across Saudi Arabia, the UAE, Bahrain, Kuwait, Qatar,
Oman, and the wider Arab world.

Most global AI customer service tools handle Arabic via translation.
DOO understands and replies in the customer's actual dialect, with
regional cultural context.

## Core Products
- Unified Inbox: One inbox for every customer channel: WhatsApp,
  Instagram, Facebook Messenger, voice, email, web chat, app chat,
  and SMS. AI handles routine tickets autonomously; complex tickets
  route to human agents with full context, suggested replies, and
  customer history.
- Analytics Hub: Real-time CX analytics: conversation volume,
  sentiment, resolution rate, CSAT, agent performance, and topic
  trends. Drill into any conversation. Export dashboards. Connect to
  your BI stack.
- Control Tower: Operations command center for AI agents. Build,
  delegate, train, and enhance AI agents with the right personality,
  tone, dialect, and knowledge base. Set guardrails, A/B test prompts,
  manage escalation policies, and monitor live performance across
  your fleet of agents.

## Multimodal AI
DOO agents understand text, voice, images, and files in a single
platform. No separate stacks for each modality.

## Arabic Dialect Coverage
Najdi, Hijazi, Bahraini, Kuwaiti, Qatari, Emirati, Omani, Egyptian,
Moroccan, Lebanese, Jordanian, Palestinian, Algerian, Tunisian, plus
Modern Standard Arabic and English (US/UK). Code-switching and mixed
Arabic-English input are handled natively.

## What Makes DOO Different
- Native dialect support, not translated MSA
- Multimodal in one platform: text, voice, image, file
- Built MENA-first: regional compliance, data residency, and
  integrations with GCC banking, telecom, and government stacks
- Unified inbox with seamless human handoff
- Custom agents trained on your brand voice, knowledge base, and SOPs

## Industries Served
Education, Fintech, Real Estate, Banking, Healthcare, Automotive,
Insurance, Food & Beverage, Telecom, Hospitality, Logistics, Retail.

## Departments Served
Sales, Customer Service, Marketing, IT, Finance, Accounting, Human
Resources, Procurement, Legal, Operations.

## Customers
STC, Jahez, BBK, Albaik, Tamkeen, Alsalam Bank, Ahlia University,
American University of Bahrain (AUBH), Royal University for Women,
Batelco, Beyon Money, Edamah, Qlub.

## Key Facts
- Company: DOO Inc.
- Founded: 2024
- Headquarters: Riyadh, Saudi Arabia
- Primary markets: Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman
- Funding: $1.7M round led by Merak Capital, with Plus VC
- Backed by: Merak Capital, Plus VC
- Supported by: STC InspireU, NTDP (Saudi National Technology
  Development Program), Tamkeen, Zain Great Idea
- Featured in: WIRED, Inc. Arabia, Zawya, Arageek, Arab Founders

## Use Cases
- Automating Arabic customer service on WhatsApp
- AI customer service agents for GCC enterprise businesses
- Replacing call-center volume with AI voice agents in Gulf Arabic
- Lead qualification and sales automation in Arabic and English
- Omnichannel CX management for GCC retail, banking, and telecom

## Channels Supported
WhatsApp, Instagram, Facebook Messenger, email, web chat, mobile app
chat, voice/SIP, SMS.

## Discovery
- Page index: https://doo.ooo/llms-index.txt
- Full content: https://doo.ooo/llms-full.txt
- Sitemap: https://doo.ooo/sitemap.xml

## Website
https://doo.ooo

## Contact
- Book a demo: https://doo.ooo/book
- LinkedIn: https://www.linkedin.com/company/doocx